FAQ

Texas housing & property management FAQ. We've got answers.

Everything you need to know about staying with Hestia360, listing your property, or investing in Texas real estate. Can't find what you're looking for? Get in touch.

General

What is Hestia360? +
Hestia360 provides fully furnished, professionally managed single-family homes across Texas for insurance-displaced families, corporate relocations, and mid-term renters. We also manage properties for owners and help investors acquire Texas real estate.
What cities do you serve? +
We currently operate in 12 Texas cities, including Austin, San Antonio, Dallas, Houston, Round Rock, Pflugerville, Buda, Kyle, San Marcos, New Braunfels, Katy, and Georgetown.
Are your homes pet-friendly? +
Yes. Many homes in our portfolio are pet-friendly. We know pets are family too, and pet-friendly availability is noted on each listing.
Are Hestia360 homes fully furnished? +
Yes. Every home is fully furnished and stocked with pantry basics, linens, cookware, and toiletries before a guest arrives, so you can move in with just your bags.
What is your guest rating? +
We maintain a 4.87-star average rating across more than 400 verified Airbnb reviews.

Insurance & Displacement Housing

Do you work directly with insurance adjusters? +
Yes. We coordinate directly with insurance adjusters, carriers, and third-party administrators to make the placement process smooth, and our documentation and billing are ALE-compliant.
What is ALE, and do you accept it? +
ALE stands for Additional Living Expense — the insurance coverage that pays for temporary housing after a covered loss like a fire or flood. Our billing and documentation processes are built to meet ALE requirements.

Corporate Relocation

Do you offer corporate invoicing? +
Yes, corporate invoicing is available for relocating employees and HR teams.
What's the typical length of stay for corporate housing? +
Corporate housing stays typically range from 30 to 180 days, and every home includes high-speed WiFi and a dedicated workspace.
Are you affiliated with any relocation or housing associations? +
Yes. Hestia360 is a CHPA (Corporate Housing Providers Association) member and an Austin Relocation Council member.

Mid-Term Rentals

What's the minimum stay for a mid-term rental? +
Our mid-term rentals are available for stays of 30 days or more.
How do your rates compare to Airbnb or VRBO? +
For stays of 30 days or more, our rates are typically lower than short-term platforms like Airbnb or VRBO, while still including full furnishing and Hestia-certified quality.

Property Owners

What does Hestia360's property management include? +
Guest vetting and screening, listing and channel management across Airbnb, VRBO, and our direct booking platform, 24/7 guest communication, and monthly owner reporting and payouts are all included in full-service management. Home setup and staging is available for a separate, custom-quoted fee. Housekeeping, maintenance, general upkeep, pest control, and yard maintenance are paid for by the owner — we facilitate and coordinate all of it on your behalf. See our Property Management page for details.
Do you manage both short-term and mid-term rentals? +
Yes. We use a hybrid STR + MTR strategy to keep your property working across both short-term and mid-term stays, filling gaps that a single-strategy approach would leave empty.
Is there a cost to get started as a Hestia360 property owner? +
A one-time onboarding fee applies when your property joins the Hestia360 portfolio. Reach out and we will walk you through current pricing.
What's the difference between co-hosting and full property management? +
Co-hosting is guest-side support only — we handle guest inquiries, pricing, and listing management on Airbnb or VRBO, and it's available nationwide. Full property management adds everything on the ground: housekeeping, maintenance, pest control, and yard care, and is available in our 12 Texas markets. See our Co-Hosting page for a full breakdown.

Investors

Do I need real estate investing experience to work with you? +
No. We work with both first-time and experienced investors, and tailor our guidance to where you are — from plain-language basics to portfolio-level market analysis.
Do you help investors outside of Texas? +
Yes. If you're investing outside of Texas, we can connect you with one of our trusted, vetted referral partners in your target market, at no cost to you. We also offer nationwide co-hosting services for rental property owners who want help managing their Airbnb or VRBO listing.
Who leads Hestia360's investment and acquisition support? +
Our investment and listing services are led by Jennifer Tucker, a licensed Texas Real Estate Broker, alongside more than 20 years of hands-on experience operating and investing in Texas real estate.
Still Have Questions?

We're happy to talk it through.

Whether it's about a stay, a property, or an investment — reach out and a member of the Hestia360 team will get back to you within one business day.